Not always. Drives sold separately have their own warranty. Drives bundled with a system may have a shorter period (e.g., 3 years for drives vs. 5 years for controllers). Check each drive’s serial number separately if needed.
Before checking your status online, you must find the unique serial number of your storage chassis or components.
Keep an internal spreadsheet or IT Asset Management (ITAM) database tracking the serial numbers, installation dates, and warranty expiration dates of all SAN/NAS units.
: Every Infortrend hardware unit has a unique serial number (S/N) sticker, typically found on the chassis. : Access the Infortrend Support Portal infortrend warranty check
Check the physical sticker on the back or side of the storage chassis.
For mission-critical environments, the standard "return-to-base" warranty may not be sufficient. Infortrend offers several Advanced Warranty upgrades:
Enterprise storage systems operate continuously under heavy workloads. While Infortrend hardware is engineered for high availability and reliability, mechanical components like hard drives, cooling fans, and power supplies will eventually wear out. Not always
Checking and maintaining your warranty status provides several distinct advantages:
: Provides a replacement part (FRU) before you send the defective unit back, minimizing downtime.
Active warranty or software maintenance agreements grant access to critical firmware updates, security patches, and EonOne management software upgrades. 5 years for controllers)
There you can:
Look for a sticker on the rear panel of the chassis, typically near the power supply units or controller modules.