If you need help resolving a specific error or configuring your network setup, let me know: What are you running?
: If you are moving a standalone license to a new computer, you must first uninstall the software or remove the license string from the old machine to comply with your software agreement.
Are you setting this up on a or as a shared network license ? Are you currently seeing a specific error message ? Share public link
If the string is rejected despite being copied correctly, contact Applied Maths support with your License ID for a reset or verification. bionumerics license string install
Copy the entire license string from your confirmation email. Make sure you do not accidentally copy extra spaces at the beginning or end. Paste the string into the text box.
| Error Message | Likely Cause | Solution | | :--- | :--- | :--- | | | Typo, extra spaces, or line breaks. | Re-paste the string into Notepad first to strip formatting. Copy again. | | "Host ID mismatch" | The license was generated for a different MAC address or dongle. | If you changed network cards or use Wi-Fi vs Ethernet, regenerate the license with the current active adapter’s MAC. Disable Wi-Fi if using Ethernet. | | "License expired" | Subscription license date passed. | Contact bioMérieux for renewal; generate a new string. | | "No such feature" | The license string does not include a module you are trying to use. | Install only the modules you purchased. Uncheck others in the module selector. | | "Cannot write license file" (Permission denied) | User lacks write access to ProgramData or registry. | Run BioNumerics as Administrator. Right-click the installation folder > Properties > Security > grant Full Control to Users. | | "License server not found" (Floating license only) | The client cannot see the server hosting the license. | On the server, ensure port 27000-27009 is open. On the client, set @serverhostname in the license string. |
If no valid license is detected, a startup dialog box will prompt you to configure your license. If you need help resolving a specific error
Select or Machine ID if you are using a software-only license. 4. Confirm and Restart
A: Yes, for standalone and network licenses, the internet is not required after installation (except for certain plugins that download data). For internet licenses, a permanent, stable internet connection is required.
If the software is already running and you are updating a string: Launch BioNumerics. In the main startup window, go to in the top menu. Select License information . 2. Enter the License String Are you currently seeing a specific error message
Even with careful preparation, issues can arise. Here are the most frequent problems encountered during a BioNumerics license string install and how to resolve them.
: Log into the network server hosting the Applied Maths License Server application.
– no spaces, no line breaks unless explicitly specified.
: Some advanced licenses enabled "MasterScripts," which automated complex workflows like MLST typing and cluster analysis with a single click. General Installation Flow